At RIGHTHOMES4U, we are committed to providing the highest possible standards of service. However, we understand that there may be times when we do not meet expectations. If that happens, we want to hear from you so we can resolve the issue and improve for the future.

1.⁠ ⁠How to Make a Complaint
You can raise a complaint with us using any of the following methods:

By email:
📩 complaints@righthomes4u.co.uk

In writing:
RIGHTHOMES4U
214 Colne Road
Burnley
BB10 1DY

By phone:
📞 01282 505024

To help us deal with your complaint efficiently, please include:

Your full name and contact details

The property address or reference number (if applicable)

A clear description of the issue

What you would like us to do to resolve the matter

2.⁠ ⁠What Happens Next?
We will acknowledge your complaint within 3 working days of receipt.

A senior member of staff will investigate your complaint, review relevant documentation, and consult the team involved.

You will receive a full written response within 15 working days.

If we need more time to complete our investigation, we will keep you informed and explain the delay.

3.⁠ ⁠Escalating Your Complaint
If you are not satisfied with our final response, or if 8 weeks have passed and your complaint remains unresolved, you may refer the matter to our independent redress scheme:

The Property Redress Scheme (PRS)
🌐 Website: www.theprs.co.uk
📧 Email: complaints@theprs.co.uk
📞 Tel: 0333 321 9418
🏢 Address: Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH

You must refer your complaint to PRS within 12 months of our final response.